We always provide not only high quality products, but also first-class service for you.

Thanks again for choosing Veacam's products, we are proud with our low RMA rate and even provide longer warranty period for our long-term business cooperation!


Part Ⅰ: Business Terms

1. Trade Terms

1). EX-Work
EX-Work Guangzhou, recommend as the first choice.

2). FOB
FOB Guangzhou/Shenzhen is accepted by most of our customers, additional FOB fee will be charged.

3). CIF
Insurance and freight Charge will be included based on CIF term.

2. Payment Terms
1). Western Union/ Sigue/ Money-gram
Suitable for small order, No bank charge.

2). PayPal
Suitable for Trial order, 4% PayPal fee to be paid by buyer

3). T/T
Telegraphic Transfer, usually needs 1-3 days for different banks &countries transfer.
Order amount is less than $2000, $15 bank charge included.
40% deposit before production + 60% balance before shipment for large order.

4). L/C
Letter of Credit. Usually we do not recommend use L/C, it is too complex and need pay more fees, anyway if your order over $30,000 we can accept L/C at sight.

Part Ⅱ: Conditions

1. Goods Conditions

1). Lead time
 3-5 days for sample order; 5-20 days for bulk order, 7-30 days for OEM/ODM order.

2). Certificate

All our products pass CE, FCC, RoHS Certificates.

2. Shipping Conditions

1).Express:
a. DHL is our first choice to dispatch goods. We have long relationship with Hong Kong DHL. Good price, good service. You will receive goods usually 4-5 days.

b. TNT is very economy by some European countries, usually TNT Economy is the cheapest way, you will receive goods in one week.

c. UPS is good choice for some of Asia & Euro countries. You will receive the goods around 4-5 days.

d. FedEx is a better way for some island countries. FedEx Economy also accepted. You will receive the goods around 4-7 days.

e. EMS usually for some countries hard to do customs clearance, such as Ukraine or Russia, you do not need pay tax. But, EMS only for small package.

2). Forwarder:

We have our own forwarder by air and sea with competitive price, of course your own carrier is also welcomed and we are happy to assist the shipment.

Part Ⅲ: OEM/ODM Service

1. Label Printing

Please send us your SKU number or your Model ID, we will print label and double check with you before goods dispatch.

2. Manual Printing

Please send us your modified manual after your payment, we will print manual and double check with you before goods dispatch.

3. Logo Printing

Please send us HD JPG format Logo within 3 kinds of colours, we will help you print on products and box, double check with you before goods dispatch.

4. Customized Box

Please send us your designed box based on our box dimension and graph paper we sent, the MOQ is 500pcs Each Typesetting.



Part Ⅳ:   Support and Warranty

1. Technical Support

For any after-sales issue or technical problem about products, we will quickly response and solve within 24 hours. 
Email: support@veacam.com

2. Warranty Policy

Camera: 2 Years Warranty
DVR/NVR: 1 Year Warranty
CCTV accessories:  1 Year Warranty
Other products are subject

Remarks:
a. The warranty starts from the delivery date from our factory;
b. During the warranty, any defective product will get repaired or replaced for free; 
c. The warranty is unavailable for those products which are broken by the violence or the carelessness or repaired or altered without the authorization.